Refund & Cancellation Policy

Fluxxbyte provides digital marketing, automation, and web development services that are custom, labour-intensive, and often involve immediate allocation of time, tools, and third-party advertising budgets on your behalf. Because of this, our refund process differs from that of a physical product retailer, and every request is reviewed individually rather than through a blanket policy.

Due to the nature of digital marketing, automation, and web development services, refund requests are evaluated on a case-by-case basis, taking into account factors such as the stage of the project, work already completed, time and resources already committed, and any third-party costs already incurred on your behalf. Submitting a refund request does not guarantee that a refund will be issued.

Refund requests are generally considered favourably in situations such as:

• A duplicate or accidental payment was made for the same Service.
• Fluxxbyte was unable to commence the engaged Service within the agreed timeframe due to reasons attributable to us.
• A verified technical error on our end resulted in an incorrect charge.

The following are strictly non-refundable, regardless of the outcome of any refund request:

• Advertising Spend — any budget allocated, scheduled, or already spent on third-party advertising platforms (including but not limited to Meta, Google, and TikTok) on your behalf is non-refundable, as this expenditure is incurred directly with the advertising platform, not retained by Fluxxbyte.
• Completed Work & Milestones — fees for deliverables, milestones, or retainer periods that have already been completed or delivered.
• Third-Party Costs — domain registrations, hosting, software licenses, stock assets, or other third-party purchases made on your behalf.
• Onboarding & Setup Fees — one-time setup, strategy, or onboarding fees once the corresponding work has commenced.
• Services rendered in full for a given billing cycle or project phase.

Either Fluxxbyte or the Client may cancel an ongoing engagement (including monthly retainers and multi-month projects) by providing thirty (30) days’ written notice via email to support@fluxxbyte.com. During this 30-day notice period, the Service continues as normal and the applicable fees for that period remain payable, as our team, tools, and any active advertising campaigns continue to be committed to your account.

Cancellation requests made partway through a billing cycle do not entitle the Client to a prorated refund for that cycle; the notice period runs from the date the written notice is received.

To request a refund or cancellation, please email support@fluxxbyte.com with your name, company name, the Service or invoice in question, the payment reference (if applicable), and the reason for your request. Our team will acknowledge your request within 2 business days.

Once submitted, refund requests are reviewed within 7–10 business days. If a refund is approved, in full or in part, it will be processed back to your original payment method via Razorpay. Depending on your bank or card network, it may take an additional 5–10 business days for the refunded amount to reflect in your account.

If you have any concerns about a charge, we strongly encourage you to contact us directly at support@fluxxbyte.com before initiating a chargeback or dispute with your bank or card issuer. Most concerns can be resolved faster and more fairly through direct communication with our team.

We may update this Refund & Cancellation Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. This policy should be read together with our Terms & Conditions.

For any refund or cancellation queries, please reach out to: